Dear Simon

When I’ve been drinking late at night, maybe I shouldn’t check my work email. It’s probably not a good idea. In this case, the results are okay because Simon can’t hear me slur my speech in email. But I can totally see the potential for creating an uncomfortable situation, especially if I were to tell Tomassi how special he is and how much he means to me. [hiccup!]

 

From: Russ of America
Sent: Thu 2/28/2008 10:48 PM
To: Simon@RicohCopiers.com
Subject: RE: Copier 51007 – Aficio 1060

 

Simon, A gentleman’s letter:

 

When my friends are instructed to order copier supplies and the supplies don’t show up, it makes them look stupid and ineffectual in the eyes of their supervisors, who, in the grand tradition of corporate America, often assume the worst of their human endeavors. These are people that I genuinely like and it pains me to conceive of the possibility that that every few weeks these good people might be forced to endure an uncomfortable conversation with oft-times unreasonable Dilbert-esque superiors. If there is something inherent to the way Ricoh is structured such that it’s not capable of providing us with adequate service and supplies, such as being downsized to the point where they are bursting at the seams, and that it is not worth our effort to continue doing business with Ricoh, I wish that you would tell me frankly and honestly. The idea that we would seek a third-party vendor is unsavory to me because I want the best service possible and I regularly operate on the assumption that Ricoh knows Ricoh machines best, Xerox knows Xerox, Minolta knows Minolta, etc.

 

Thus far, our experience with Ricoh has been dismal and even the most convincingly earnest emails and phone calls from Ricoh reps don’t manifest the results we need. I don’t think that we’re asking for above-and-beyond service; We’re asking for satisfactory service. As a gentleman and a man of honor, what would you recommend that we do?

 

Respectfully,

 

Russ

 

From: Russ of America
Sent: Thursday, February 28, 2008 10:49 PM
To: Tomassi
Subject: FW: Copier 51007 – Aficio 1060

 

Hey Dilbert,

 

I’m sorry that The Boss is always coming down on you.

 

You are very special and you mean a lot to me.

 

 

[c] 2008 Russ of America

 

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